We want you to feel completely comfortable shopping at Libida, so we make customer confidentiality, privacy and satisfaction our top priorities. Your credit card and orders will be processed using our business name, PriveCo, Inc.
We guarantee your satisfaction with all Libida merchandise.
I'm worried about privacy and what shows up on my credit card?
I'm having trouble placing an order. What should I do?
What can I return / How do I return an item?
How much does shipping cost?
* Orders placed after 3PM EST will be processed the next business day based upon stock availability. Please note that the time for Rapid Delivery is from the date of shipment and NOT from the day the order is placed. Rapid Delivery may be in transit for 3 days before arrival. Should we not be able to fill your Rapid Delivery order within 2 business days of the placement of the order due to inventory issues, we will notify you via e-mail. Rapid Delivery is available only in the continental United States.
How do I use a gift certificate or discount code?
To use your gift certificate or promotional discount code, simply enter the code in the appropriate box after placing your order, hit the "Recalculate" button and your order will reflect the discount or certificate amount.
What kind of packaging do the products come in?
Do you ship internationally? Yes, but we ask that you be aware of the laws of your country and community as they apply to adult products before placing your order. We are unable to issue credits for additional postal charges levied by your customs department or for any items they may seize. We are also unable to allow credits for electrical toys that may use a different voltage system in your country.
How can I review a product?